Guideline: SLA Definition
Relationships
Main Description
In summary, SLAs are specific goals that we set for the application. These goals are based on the best possible interaction with users regarding to performance. To carry out this definition of SLAs, it is necessary to analyze the behavior of certain types of application usage and map out arisen bottlenecks that can impair the application’s functioning. From these values, it is possible to define SLAs. After performing the test, we must compare these values with the values obtained during the test execution, indicating if the application meets the planned agreements.